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Q: What are the eligibility requirements?
A: In order to be eligible to join the panel, you must meet all the requirements:
  • Be at least 18 years old and capable of entering into a binding contract.
  • Be the owner of any computer onto which you authorize the downloading of the software.
  • If there are minors within your household, you are the parent or guardian of any minor with access to the computer that you are currently using.
  • You agree to inform those individuals with access to the computer on which the software is being installed that you have agreed to join the panel, and these individuals have given you their explicit consent to be a part of the panel and to be subject to the panel membership agreement.
  • If you are installing the software at work, you have the permission to do so from your employer.
Q: How long can I participate?
A: The Nielsen//NetRatings research panel is an ongoing project.You can participate for as long you wish and the software can be easily uninstalled.
Q: What will I have to do as part of the research panel?
A: As part of our research panel, all you have to do is complete the installation of our software, named Nielsen, when you register with us. We will also send invitations for you to participate in some short surveys. Members who have opted for our premium membership will be periodically asked via a message prompt to identify who in their household is using the computer. Your participation in our Internet panel is not contingent on your participation in the surveys. In fact, all of our surveys are completely voluntary. Your participation in our Internet panel is also not contingent on your responses to the message prompt. You may downgrade your panel membership any time to a completely passive membership by contacting us.
Q: Why am I being prompted to select the user of the computer?
A: It is important for us to know which member of your household is using the computer at all times in order to ensure that each member is accurately represented in our research. When this prompt appears, please make sure the person using the computer at that time selects his or her name from among the profiles created during the profile setup.
Q: How can I remove the user selection prompt that asks me who is using the computer each time I log on?
A: You can remove the user selection prompt by following the instructions below:
PC Users:
1. Right click on the Nielsen icon (blue circle with 2 white slashes) in the system tray.
2. Click User Selection Preferences.
3. On the page that pops up, follow the on-screen instructions.
4. If not done so automatically, please restart your computer.

Mac Users:
1. Click on the Nielsen icon (blue circle with 2 white slashes) in the menu bar.
2. Click User Selection Preferences.
3. On the page that pops up, follow the on-screen instructions.
4. If not done so automatically, please restart your computer.
Q: Do I have to fill out profile information for all the members of my household?
A: Yes, in order to accurately report the way that you and members of your household use the computer and the Internet, we ask that you provide us with profile information for everyone in your household.
Q: Do I receive any surveys?
A: No. There are no endless surveys - nothing! Surveys are very occasionally randomly assigned to panel members with certain demographic characteristics as determined by the information provided in the profile.
Q: Am I eligible to be part of the panel from outside the United Kingdom?
A: We thank you for your interest in our research panel, but at this time we can only process entries for residents of the United Kingdom. If you moving country please let us know and we'll be happy to provide you with more information.
Q: Will others be able to access my personal information during the course of registering with the research panel on the website?
A: Our profile pages are secured. The personal information that you provide us will not be accessible to others when you register with our research panel online.
Q: How do I update my profile/email address?
A: Updating your profile couldn't be simpler! Just make sure you are connected to the Internet, right-click the Nielsen icon in the system tray and select the option “Update Profile”.

Alternatively click here to log into members area and click on "Update Profile" To update your email / username, simply click on the option "Change Username",on the menu on the left, in the members' area
Q: Why do I have to log in every time I access the Internet? / Why do I have to identify a user before I connect to the Internet?
A: Logging in lets us know which person in your household is using the computer. We group the activity that occurs during your session by your demographic category (age, gender, etc.).
Q: The log-in screen keeps coming up and interfering with what I am doing on the computer.
A: We appreciate your help in maintaining the accuracy of our data. Logging in lets us track computer usage by specific persons in the household so if you have moved away from your computer we don't want to record someone else's data, and we need to prompt you for who is using the machine
Q: How do I cancel my participation?
A: We sincerely appreciate your willingness to serve as a panelist. However, should you ever decide to stop participating, you may do so at any time by contacting us.
Q: Why am I automatically logged out after 30 minutes?
A: After the connection has been idle for a certain period, we can no longer assume that usage should be credited to the user who initially logged in. To maintain the accuracy of our data, we stop crediting time to that user to avoid inflating session lengths for any one demographic category.
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